Delhi Metro Rail Corporation (DMRC) recently expanded its WhatsApp-based ticketing system, improving commuter convenience across all lines, including the Gurugram Rapid Metro. This move simplifies the ticketing process, making it more efficient and user-friendly.
WhatsApp Ticketing System Expansion
Introduced earlier this year on the Airport Express Line, the WhatsApp ticketing system has quickly gained popularity among Delhi metro commuters. Developed in partnership with Meta and Pelocal Fintech Pvt. Ltd., this innovative service offers a convenient ticketing solution.
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A Seamless Booking Process
Booking metro tickets via WhatsApp is simple. Commuters send “Hi” to +91 9650855800 on WhatsApp or scan the provided QR code with their smartphone. This user-friendly system is beneficial for tech-savvy travelers.
Operational Details
The WhatsApp ticketing service operates for all metro lines from 6 a.m. to 9 p.m., while the Airport Line (Orange Line) extends this service from 4 a.m. to 11 p.m. Commuters can generate up to six QR tickets at once.
However, ticket cancellations are not allowed. Credit/debit card transactions incur a convenience fee, but UPI-based transactions are free, offering a cost-effective option for passengers.
Frequently Asked Questions
How does the WhatsApp-based ticketing system work?
Commuters can send “Hi” to +91 9650855800 on WhatsApp or scan the QR code provided by the Delhi Metro to initiate the ticket booking process.
What lines are covered under this system?
The WhatsApp-based ticketing system covers all metro lines, including the Gurugram Rapid Metro and the Airport Express Line (Orange Line).
What are the operating hours for WhatsApp ticketing?
All lines offer service from 6 a.m. to 9 p.m., except the Airport Express Line, which extends from 4 a.m. to 11 p.m.
Is there a limit to the number of tickets I can book?
Yes, each user can generate up to six QR tickets in one transaction.
Can I cancel my ticket via WhatsApp after booking it?
No, the WhatsApp ticketing system does not allow ticket cancellations once booked.
Are there any transaction fees for booking tickets?
A convenience fee applies to credit/debit card transactions. However, there are no fees for UPI-based transactions.
Is the WhatsApp ticketing system secure?
Yes, the system was developed in collaboration with Meta and Pelocal Fintech Pvt. Ltd., ensuring a secure and seamless commuter experience.
Who can use the WhatsApp ticketing service?
All commuters using the Delhi Metro can utilize this service, provided they have access to WhatsApp and a smartphone for scanning QR codes.
What payment methods are supported?
You can use credit/debit cards and UPI to make ticket payments.
Is this service available for international travelers?
Yes, as long as they can access WhatsApp and complete payment through Indian payment gateways (credit/debit cards or UPI).
Conclusion
Delhi Metro’s WhatsApp-based ticketing system offers a convenient and user-friendly solution for commuters across all lines, including the Airport Express and Gurugram Rapid Metro.
With its simple booking process, flexible payment options, and secure platform, it enhances the overall travel experience. The system’s ease of use, especially with no extra charges for UPI transactions, makes it an efficient and cost-effective choice for daily travelers.
